“I really have been impressed with your service from day one. When planning the project, I was shown round your works and basically trained how to install it. You wired it up and commissioned it promptly and it performed faultlessly for almost 12 years until it got flooded, in exceptional weather conditions. When I requested your help, your engineer came within the week and replaced the motor. I was away and out of contact when he came, and I would like to thank your engineer, for using his initiative and getting on with the job”.